Shipping policy

Effective Date: July 1, 2026

At DHS Commercial (Door Hardware Solutions, LLC), we are committed to delivering high-quality commercial door hardware products quickly, safely, and reliably to contractors, facility managers, architects, and businesses across the United States.

Order Processing Time

All orders are processed within 1–3 business days after payment confirmation.

Orders placed after business hours, on weekends, or public holidays will be processed on the next business day.

In cases of high order volume, processing may take additional time. Customers will be notified of any delays.

Shipping Methods & Delivery Time

We partner with trusted carriers such as UPS, FedEx, and USPS for reliable nationwide delivery.

Estimated delivery times:

  • Standard Shipping: 3–7 business days

  • Expedited Shipping: 2–3 business days (where available)

  • Freight / Large Orders: 5–10 business days depending on destination

Delivery times may vary based on product availability, destination, and carrier conditions.

Shipping Rates

Shipping costs are calculated at checkout based on:

  • Order weight and dimensions

  • Delivery location

  • Selected shipping method

For bulk or contractor orders, custom shipping rates may be provided upon request.

Freight & Large Orders

Oversized or heavy commercial hardware items may be shipped via freight carrier.

For freight deliveries:

  • A valid business address is recommended

  • A receiving signature may be required

  • Liftgate service may be available upon request

Customers will be contacted prior to shipment for coordination.

Order Tracking

Once your order has shipped, you will receive a confirmation email containing tracking information.

You can use this tracking number to monitor delivery status directly through the carrier’s website.

Shipping Restrictions

We currently ship within the United States. International shipping may be available upon request for select commercial orders.

We do not ship to P.O. Boxes for certain large or freight items.

Delivery Issues

If your order is delayed, lost, or arrives damaged:

  • Contact us within 48 hours of delivery for assistance

  • Provide your order number and photos (if applicable)

  • We will work with the carrier to resolve the issue promptly

Incorrect Address

Customers are responsible for providing accurate shipping information at checkout.

DHS Commercial is not responsible for delays or lost shipments due to incorrect or incomplete addresses.

Backorders & Availability

If an item is out of stock:

  • You will be notified immediately

  • You may choose to wait for restock or request a refund

  • Estimated restock timelines will be provided when available

Bulk & Contractor Orders

We support contractors, facility managers, and commercial projects with bulk ordering.

For large orders:

  • Custom shipping quotes may apply

  • Dedicated support is available for project coordination

  • Split shipments may be used depending on product availability

Contact Information

If you have any questions about shipping or delivery, please contact us:

Door Hardware Solutions, LLC (DHS Commercial)
📧 Email: sales@doorhardwaresolutionsllc.com]

General Inquiries:

dhscommercial.com@gmail.com](mailto:dhscommercial.com@gmail.com)

Phone: 754-307-4144

Address: 3785 Oleander Ave
Fort Pierce, FL 34982
United States